Terms of Service

1. ACCEPTANCE OF TERMS

By accessing and using the SISO CLM website and services ("Service", "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these terms, please do not use the service.

2. SERVICE DESCRIPTION

SISO CLM is a contract lifecycle management (CLM) software platform provided as a service (SaaS) that allows users to manage contracts, documents, projects, financial information, and related processes.

3. REGISTRATION AND ACCOUNT

3.1. To use the service, you must create an account by providing accurate and current information.

3.2. You are responsible for:

• Maintaining the confidentiality of your credentials
• All activities performed under your account
• Immediately notifying us of any unauthorized use

3.3. You must be at least 18 years old or have legal permission from a parent/guardian.

4. FREE TRIAL PERIOD

4.1. We offer a 30-day free trial period with full access to all features.

4.2. No credit card is required to start the trial period.

4.3. If you do not cancel before the end of the trial period, the subscription will automatically activate.

5. PRICING AND PAYMENT

5.1. The service price is €30-60 per user per month (excluding VAT).

5.2. Prices may change with 30 days' notice.

5.3. Payments are made monthly or annually, depending on the selected plan.

5.4. All prices are in euros and do not include VAT, which will be added if required.

5.5. In case of payment delay, we reserve the right to suspend access to the service.

6. CANCELLATION AND REFUNDS

6.1. You may cancel your subscription at any time.

6.2. Cancellation takes effect at the end of the current paid period.

6.3. We do not provide refunds for partially used periods, except as required by law.

7. USE OF THE SERVICE

7.1. You agree to:

• Use the service only for lawful purposes
• Not violate third-party rights
• Not attempt to gain unauthorized access to the system
• Not transmit viruses, malware, or harmful code
• Not copy, modify, or distribute the software

7.2. Prohibited:

• Using the service for illegal activities
• Violating intellectual property rights
• Attempting to bypass security measures
• Using automated systems to access without permission

8. YOUR DATA AND CONTENT

8.1. You retain all rights to the data and content you upload to the system.

8.2. You grant SISO CLM a license to use, store, and process your data for the purposes of providing the service.

8.3. You warrant that:

• You have the right to upload the data
• The data does not violate third-party rights
• The data is lawful and does not contain harmful content

8.4. We are not responsible for the content of the data you upload.

For detailed information about how we handle your personal data, please see our Privacy Policy.

9. INTELLECTUAL PROPERTY

9.1. All rights to the platform, software, design, and trademarks belong to SISO CLM or our licensors.

9.2. You may not copy, modify, distribute, or create derivative works without written permission.

10. TERMINATION

10.1. We may terminate or suspend your access to the service:

• Upon violation of these terms
• For non-payment
• For illegal activity
• With 30 days' notice at any other time

10.2. Upon termination:

• Your access will be suspended
• You may download your data before termination or request data export within 30 days of termination
• After 30 days from termination, your data may be deleted, unless we have a legal obligation to retain it
• We will provide your data in a machine-readable format (JSON, CSV, or PDF) upon request

11. DISCLAIMER

11.1. The service is provided "as is" and "as available".

11.2. We do not guarantee that the service will be:

• Uninterrupted or error-free
• Secure from hacker attacks
• Compatible with all systems

11.3. We are not liable for:

• Data loss (although we make backups)
• Indirect, incidental, or consequential damages
• Loss of profits or income

12. LIMITATION OF LIABILITY

12.1. Our maximum liability is limited to the amount you paid for the service in the last 12 months.

12.2. We are not liable for actions or omissions of third parties.

13. INDEMNIFICATION

You agree to indemnify and hold harmless SISO CLM from all claims, losses, costs, and liabilities arising from:

• Violation of these terms
• Violation of third-party rights
• Illegal use of the service

14. CHANGES TO TERMS

14.1. We may update these terms periodically.

14.2. We will notify you of significant changes via email or notification in the system.

14.3. Continued use after changes constitutes acceptance of the new terms.

15. APPLICABLE LAW AND DISPUTE RESOLUTION

15.1. These terms are governed by Bulgarian law.

15.2. All disputes will be resolved by mutual agreement or through competent Bulgarian courts.

16. SEVERABILITY

If any provision of these terms is found to be invalid, the remaining provisions remain in effect.

17. ENTIRE AGREEMENT

These terms constitute the entire agreement between you and SISO CLM regarding the use of the service.

18. CONTACT

For questions about these terms, please contact us:

Email: hrisimir.iliev@gmail.com
Phone: +359 882 701 710

19. SPECIAL CONDITIONS

19.1. API Integration: For API integration with other systems, please contact us for a customized quote and additional terms.

19.2. Data Migration: We can help with migration of existing data. Contact us to discuss specific needs.

20. SUPPORT

20.1. We provide technical support via email and phone during business hours.

20.2. We aim to respond to inquiries within 24-48 hours.

21. BACKUPS

21.1. We perform regular data backups.

21.2. However, we recommend that you make your own backups of important data.

22. SERVICE AVAILABILITY

22.1. We strive to ensure 99% availability, but we do not guarantee uninterrupted operation.

22.2. There may be scheduled maintenance, for which we will notify you in advance.

23. FORCE MAJEURE

23.1. Neither party shall be liable for any failure or delay in performance under these Terms due to circumstances beyond their reasonable control, including but not limited to:

• Natural disasters, fires, floods, earthquakes, or other acts of God
• War, terrorism, riots, civil unrest, or acts of civil or military authority
• Epidemics, pandemics, or public health emergencies
• Internet or telecommunications failures, cyberattacks, or distributed denial-of-service attacks
• Strikes, labor disputes, or other industrial action
• Governmental actions, laws, regulations, or restrictions
• Power failures or shortages

23.2. If a force majeure event occurs:

• The affected party must notify the other party as soon as reasonably possible
• The affected party must use reasonable efforts to minimize the impact and resume performance
• If the force majeure event continues for more than 30 days, either party may terminate the agreement with written notice